Privacy Policy

Privacy Policy

This Privacy Policy explains how Heritage Trails handles personal data in connection with its website and reservation-based culinary and market tours. It describes the types of information we collect, the purposes for which we use it, and the circumstances in which it may be shared.

Terms of Service Contact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel

Depending on your location and the circumstances, you may have rights to access, correct, delete, or object to certain processing of your personal data, and to request restriction where applicable. You may also be able to ask for clarification about how your data is used.

Available rights may vary depending on the nature of the request and applicable law.

To make a privacy request, provide enough information for us to identify you and understand the data or activity concerned. We may ask for additional details before acting on a request, and we will respond within a reasonable period or within any timeframe required by law.

Requests are reviewed using reasonable steps to confirm identity and scope.

We keep personal data only for as long as needed to manage inquiries, bookings, payments, operational records, legal obligations, and dispute handling. When data is no longer required, we delete it or anonymize it where practicable, subject to any retention period required by law or legitimate business need.

Retention depends on the purpose for which the information was collected.

We may update this Privacy Policy from time to time to reflect changes in our services, website features, or legal requirements. The revised version will apply from its stated effective date, and we may provide additional notice where a change is material.

We review this notice when our practices or legal obligations change.

How We Use Data

We use personal data to respond to inquiries, manage booking requests, confirm availability, collect dietary information, arrange routes and tastings, process payments, communicate meeting details, provide the guided experience, maintain records, improve website performance, and meet legal or accounting obligations. We may also use limited technical data to secure the site and diagnose operational issues.

Processing is tied to reservations, service delivery, and site administration.

Service Providers and Partners

We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other operational partners that help us run bookings, payments, and website functions. These parties are expected to handle data for the agreed purpose and to apply appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their functions.

Legal Disclosures

We may disclose personal data when required to comply with law, lawful requests, court orders, or similar legal obligations. We may also share information where necessary to protect our rights, investigate misuse, or support the safety and security of our website, guests, or operations.

Legal disclosure is limited to what is necessary in the circumstances.
Privacy Contact

Contact Information

Privacy email
[email protected]
Privacy phone
+973 3667 2948
Mailing address
Budaiya Highway, Block 354 Al Burhama
Privacy contact
[email protected]

Use the contact details below for privacy questions, requests, or complaints.

Contact Page
Data category

Data We Collect

We may collect identification and contact details, booking and payment information, dietary preferences or restrictions you choose to provide, group size and date preferences, meeting point and attendance details, communication records, and limited technical data such as device and usage information. We use this information to manage reservations, confirm route and tasting arrangements, and administer the website and related services.

The categories collected depend on booking, inquiry, and tour participation activities.
Collection source

How We Collect Data

We receive personal data from website requests, email or phone inquiries, booking and payment steps, and any messages you send to us. We may also obtain technical data automatically when you visit the website, such as browser type, device identifiers, and basic log information generated by the site or hosting environment.

Most information is provided directly by the user during normal service interactions.
Cookie type

Cookies and Similar Technologies

We may use essential cookies to support site operation, security, and form functionality. We may also use preference cookies to remember basic settings and, where implemented, analytics cookies to understand how the site is used. Cookies do not give us access to your device beyond the information needed for these purposes.

Cookie use is limited to standard website functions and basic analytics where enabled.
User control

Cookie Controls

You can usually manage cookies through your browser settings, including blocking or deleting them. Some site functions may not work properly if certain cookies are disabled. Where required, we may also present a cookie notice or similar control for preference management.

Browser settings and device controls may limit non-essential cookies.